Somebody claiming to-be an occasion Warner Cable specialist is actually spilling ways on Reddit.

Opportunity Warner wire, the second-largest company of television and online sites in the usa, told Quartz that it is considering the posts. “We’re incapable of verify when this person is in fact an existing or previous staff member,” a spokesman mentioned.

Reddit user cableguy_the begun an “Ask myself nothing” (AMA) thread, posting pictures of his ID badge and uniform as proposed evidence of their tasks. His answers to the questions coming in are incredibly candid. Here are a few features (typos protected).

On Comcast’s pending exchange period Warner wire:

We would like the merger due to the fact existing people in charge may be the worst in recent records. A lot of people acquiring fired because difficult metrics. Every energy has become directed at customer service reps and stripped from the people that in fact look at the homes and correct difficulties . It’s a mess and business is being run like crap IMHO [in my modest view].

About pressure between technicians and customer support representatives:

Yea customer support representatives and techs tend to be fighting a battle that no one sees. We hate them, they detest you. They inform people the issue is the equipment if it almost never is. We tell visitors to simply overlook exactly what the guy throughout the telephone states because chances are good, he’s got never wired a residence, hung a drop or repaired wire.

On what’s actually incorrect with your link:

Don’t think 50% of exactly what the associate on phone tells you. Only set up the tech. Permit your run. He’s completed this earlier. The rep simply suggestions phones. It’s almost NEVER the gear causing the concern.

About information for you to get best services:

When a technical shows up ,ask for their managers wide variety. Make sure he understands it’s just not burning your but to elevate something. He may phone their sup to make sure the cool but that will assist.

On what’s preventing quicker internet grab rates:

Truly, basic analog cable tv. It can take right up sooo a lot bandwidth . 1 station per volume vs connecting numerous wavelengths to provide 8 stations for a downstream and 4 for an upstream . Once we run 100per cent digital tv.. Web gets faster. Furthermore obstruction. If you’re around a college it’s the worst . Grandmother might use her 15 meg for email and scanning but younger Johnny college or university kid sucks in the data transfer in your community using netflix and torrenting and games. But they pay similar. IMHO what would correct this is exactly capping facts and giving folks uncapped speed.

On why splitting the cable tv connection is actually a bad idea:

Putting in a splitter to simply attenuate the transmission is truly foolish we already have affairs known as attenuators that this without incorporating unnecessary splitter. But it’s true that excess alert is equally as poor as inadequate we name that distortion

On whether this Reddit AMA will definitely cost your his tasks:

I may feel fired dependent on exactly who captures me personally. I might also get a bonus their so hard to inform with all the way this business happens to be structured.

On how Wi-Fi signals become unreliable, and may end up being vanquished by gates and wall space:

Indeed best shown. Plaster walls specially.Solid material gates, in a basement if the router is found on another floors or the other way around. Wi-fi is actually a fickle beast.

On your STD Sites dating app own “broken” cable modem:

Yea I hear this many. I’d say in confirmed seasons I would personally say 5percent from the modems I swapped comprise really bad. We manage lots of dog and pony tv show and merely swap they anyway. The problem is always not gear relevant. Modems either efforts or they don’t. There was therefore little among. They might be quite simple products. I have program visitors making use of my own notebook everything operating just fine, then switch to their unique gear and everything goes toward shit. They still need a brand new modem..Its insanity.