Somebody claiming to-be an occasion Warner Cable specialist is actually spilling ways on Reddit.

Opportunity Warner wire, the second-largest company of television and online sites in the usa, told Quartz that it is considering the posts. “We’re incapable of verify when this person is in fact an existing or previous staff member,” a spokesman mentioned.

Reddit user cableguy_the begun an “Ask myself nothing” (AMA) thread, posting pictures of his ID badge and uniform as proposed evidence of their tasks. His answers to the questions coming in are incredibly candid. Here are a few features (typos protected).

On Comcast’s pending exchange period Warner wire:

We would like the merger due to the fact existing people in charge may be the worst in recent records. A lot of people acquiring fired because difficult metrics. Every energy has become directed at customer service reps and stripped from the people that in fact look at the homes and correct difficulties . It’s a mess and business is being run like crap IMHO [in my modest view].

About pressure between technicians and customer support representatives:

Yea customer support representatives and techs tend to be fighting a battle that no one sees. We hate them, they detest you. They inform people the issue is the equipment if it almost never is. We tell visitors to simply overlook exactly what the guy throughout the telephone states because chances are good, he’s got never wired a residence, hung a drop or repaired wire.

On what’s actually incorrect with your link:

Don’t think 50% of exactly what the associate on phone tells you.